Frequently Asked Questions

General FAQs

You can reach MS Luxury Car Rental by calling +971 42 341 655 or +971 56 663 2727. Our team is always ready to assist you with the best car rental options in Dubai.

Booking your rental car is quick and hassle-free. Simply contact us via WhatsApp or call us directly at +971 56 663 2727 to confirm your booking instantly.

To rent a car with us in Dubai, you must be at least 21 years old and hold a valid driving license that is acceptable in the UAE.

We offer a wide range of vehicles to suit every need and style, including Luxury cars, Sports cars, SUVs, and Convertibles—all available without any security deposit.

Yes, tourists can easily rent a car from us. You will need a passport, a visit visa, and an international driving permit (if your home country license isn’t accepted in the UAE).

Absolutely! We accept cash, credit cards, and even crypto payments, giving you full flexibility to rent without a credit card.

Yes, every vehicle rented from MS Luxury Car Rental includes basic insurance coverage, ensuring you enjoy a safe and stress-free driving experience.

Yes, you’re allowed to drive our rental cars across other Emirates in the UAE. However, we recommend informing us in advance for smoother coordination.

All our vehicles are delivered with a full tank of fuel, and we request that they be returned with the same level to avoid any additional charges.

Yes, we provide GPS systems and child seats on request. Please mention your needs while booking so we can arrange them in advance.

We offer a flexible cancellation policy. If you need to cancel or modify your booking, just inform us at least 24 hours in advance to avoid any cancellation charges.

Yes, you can easily extend your rental period. Just contact our support team before your current rental ends, and we’ll update your booking accordingly.

Documentation FAQs (UAE Residents & International Tourists)

UAE residents need to present a valid UAE driving license, Emirates ID, and a copy of their passport or residence visa. These documents are essential to verify identity and driving eligibility.

International tourists must provide a passport, visit visa copy, home country driving license, and, in some cases, an International Driving Permit (IDP) depending on their country of origin.

An IDP is required if your driving license is not issued by a country on the UAE’s approved list. It translates your license into a format accepted internationally and by UAE authorities.

Tourists from countries like the USA, UK, Canada, Australia, Germany, France, Italy, Spain, and GCC countries do not need an IDP if they carry a valid national driving license from their home country.

Pickup and Delivery FAQs

Yes, we offer pickup and drop-off services at all major airports in Dubai. Simply share your flight details during booking, and our team will handle the rest.

Absolutely. We provide free delivery and collection anywhere in Dubai within 30 minutes, whether it’s your hotel, home, or office.

Late returns may result in additional charges, depending on how delayed the return is. We recommend informing us in advance if you need extra hours to avoid penalties.

You’ll need to show a valid driving license, passport or Emirates ID, and a payment confirmation or receipt.

Payment FAQs

We accept Cash, Credit/Debit Cards, and Cryptocurrency. You can choose whichever is most convenient for you.

We do not take any deposit at time of booking to confirm your reservation.

Yes, we offer special discounts and customized packages for weekly and monthly rentals. Contact us for a tailored quote.

Currently, we accept payments in AED, but if you’re paying with a card or crypto, your bank may handle the currency conversion.

Yes, cancellations made at least 24 hours in advance may be eligible for a refund. Some exclusions may apply based on vehicle type and rental season.

Driving and Usage FAQs

Yes, we offer 300 km/day as standard. Extra mileage is available at nominal rates. Please check your rental agreement for details.

Yes, you can add an extra driver at no additional cost, provided they submit a valid driving license and ID.

All traffic fines during the rental period are the renter’s responsibility. We’ll notify you of any charges, which can be paid directly or deducted from your deposit/payment method.

Salik charges are tracked electronically and billed separately at the end of your rental period.

Safety and Support FAQs

In case of emergencies, contact us immediately. We offer 24/7 roadside assistance, and our team will guide you through the next steps, including vehicle replacement if necessary.

Yes, we strictly sanitize all vehicles before every delivery to ensure safety and cleanliness.

GPS systems and child seats are available upon request. Please let us know during booking so we can prepare the car accordingly.

You can call us anytime at +971 42 341 655 or +971 56 663 2727. Our support team is available round-the-clock.

Business & Events Car Rental FAQs

Yes, we offer corporate car rental solutions with premium vehicles, ideal for executives, meetings, and client transport.

Definitely! We specialize in luxury car rentals for weddings, parties, and red-carpet events, making your occasion even more memorable.

We recommend booking at least a week in advance, especially during peak seasons, to secure your desired vehicle.

Yes, we provide doorstep delivery and pickup services for any hotel, villa, or event venue across Dubai.

Photoshoot & Media Production FAQs

Yes, we provide luxury and sports cars for photoshoots, films, and commercial media projects on hourly or daily terms.

Absolutely. You can rent a car for just a few hours or a full day, depending on your production needs.

Yes, please inform us beforehand, especially if there are special requirements like location shoots or extended usage.

Yes, we frequently collaborate with influencers and content creators, offering curated car selections for premium content shoots.